This policy applies to purchases made from [Never Kikish] and complies fully with UK consumer law. Orders are governed by Never Kikish Ltd full store policy and Terms and Conditions.

(A). Ready-to-Ship items & Pre-Order Items Selection: Add your chosen items to the basket and checkout.

• Confirmation: You will receive an "Order Received" email immediately. A second "Order Confirmation" email will be sent once we have reviewed commission details or verified stock for ready-to-ship items.

• Payment: Full payment is required at checkout via WIX payments, accepting most major cards. Alternatively, orders equal to or under £3000 can use PayPal or PayPal Pay in 3.  For high-value bespoke commissions, we may offer a staged payment plan at our discretion.

(B). Bespoke/Personalised/Custom-made Orders - Ordering Guide

• Every custom jewellery or watch order starts with our required E-consultation. Start your order by booking an E-consultation, no  bespoke order is processed without it.

• Go to the services page, select - The Order Service (TOS): This is the service/e-consult to book to place your - Bespoke/Personalised/Custom Orders. This service has 3 tiers – select the correct option at checkout

  • Basic (to order one item)

  • Bulk (to order more than one set);

  • Extra (to order a set)

• If you do not book and pay for the correct tier, we will only provide the selected nominal service and reserve the right to decline unpaid extras

• The TOS services page will display UTD pricing for each of our order service tier. The TOS consultation fee is non-refundable, but it will be applied to your order if you proceed; otherwise, the fee is forfeited

• Complete the questionnaire before checkout -  provide all required personalisation details.

• The E-consultation ensures we understand your vision, advise on materials and design, and provide a Design Details Brief (DDB) and call transcript afterward. We reserve the right to ask any questions, as and when needed, to inform our service.

• DDB includes images or mock-ups agreed, summarises your preferences for style, material, size, and other details, estimated/agreed timescales and payment options discussed and your “Bespoke order approval form” for you to confirm approval.

• After consultation, a DDB is sent to you for you to confirm your approval – which must be approved and sent back to us – without which the order cannot proceed.

• Once your approval has been received, a 70% non-refundable deposit is required to begin production.  You will receive an order invoice detailing costs, requesting your initial payment. The DDB/Invoice number is your payment reference and order number. Please note:  You will receive confirmation of your payment within 3-5 business days (10-12 business days for international orders) of your payment. This order confirmation signifies the acceptance of your order by Never Kikish Ltd (trading as Never Kikish or Ne\'er Kikish). Work on the jewellery and/or watch begins when the initial deposit payment is received.

• The agreed timescale for your order starts only after Never Kikish Ltd has received this initial payment.

• We'll keep you updated throughout production via email, calls, and WhatsApp.

• When your order is ready, you'll be notified through the same channels.

• The final 30% must be paid upon notification; use your DDB/Invoice number as the payment reference.

• After final payment, you'll receive shipping confirmation and tracking details.

• Custom orders are not eligible for returns or refunds; payments are non-refundable and items are non-returnable. Any delays in submission of the DDB with the Bespoke order approval form or late payments may result in price adjustments to reflect current gold rates, or possible cancellation and forfeiture of amounts paid for e-consultation or initial deposits.

• Additional services for any products ordered can be booked online - please visit our website for more details: https://www.neverkikish.com/book-services-e-consult

Please note bespoke or personalised orders cannot be cancelled or refunded - we will require your confirmation that you understand this to process your order, we will email you the approval form below to approve and send back to us, without which we will not process your order.

Bespoke Order Approval Form

Subject: ACTION REQUIRED: Final Design Approval for Your Bespoke Order [insert Order Number]

Dear [Customer Name],

I am delighted to share the final design details for your handmade [Item Name]. Please review the personalisation specifications below carefully:

• Materials: [e.g., Gold type – White, yellow or Rose /Carat – 18K or 21k]

• Gemstone: [e.g., 5mm White Cubic Zirconia….etc.]

• Accents or Engraving : [e.g., Accents & colour:….xxxx; Engraving: "A & J 2024"]

• Sizing: [e.g., UK Size M]

• Estimated Lead Time: [e.g. [X] weeks from today]

Important Legal Notice:
As this is a bespoke, made-to-order commission tailored to your specifications, please note that once you provide approval, you waive the statutory 14-day right to cancel under the Consumer Contracts Regulations. This item will be non-refundable unless it is found to be faulty.

Please reply to this email with the words "I APPROVE" to begin production.

(C). Lead Times & Timescales

• Ready-to-Ship items: Items currently in stock will be dispatched within [14] working days of order confirmation

• Pre-Order (Made to order) items: Items that are on pre-order are made to order, as they are made to order typically require a production lead time of [4-8] weeks 

• Bespoke/Personalised/Custom-made items: Items made to your specific order requirements (e.g., custom engravings, specific gemstones, or unique sizing outside our standard range) typically require a production lead time of [6-12] weeks. We will provide a more precise estimated dispatch date upon order approval.

• General Lead times  for our orders and maintenance:

Due to handcrafted and/or handmade nature of our products, production times can take about 8–12 weeks (up to 3 months), dependent on the design, timescales will be communicated for all orders on your invoice sent, proceeding with payment means that you agree to the timescales specified. You will receive an email with tracking information once your order has been dispatched.

(D). Maintenance Services - Order process [How To Book a Fee based - The Maintenance Service “Service “resize, repair, clean, engrave or style”]

This is our payable maintenance service consultation to “resize, repair, clean, engrave or style”.

Service request Form

DDB/Invoice number or Order Number: ____________________
Date of Purchase: ____________________
Address: [Your Shipping Address]___________________
**Address must be same address we used for shipping for security/traceability**
Email: [Your Email Address]___________________
Phone number: [Your contact number]___________________

• Service required : ___________________
  [Please describe  in details e.g., “resize, repair, clean , engrave or style” ]. Please note – the services are chargeable and price will be confirmed at E-consultation

• Photo Evidence:
  [Please attach 4-6 clear, high-resolution photos of the items on all sides and showing the overall condition of the piece].  Please note - We must receive photographic evidence of original purchase paperwork – evidencing the item was purchased from us for us to consider accepting a service.

• Care History:
  [To help us assess your request has the item been exposed to chemicals, perfumes, or physical impact (e.g., dropped)?]

Declaration:
I confirm that the item has been cared for according to the Jewellery Care Guide provided and cost for the service will be paid by me.

Signed: ____________________ Date: ____________________

 

Processing notes (This will be filled during an e-consultation – with the agreed outcome): ____________________

 

Signed: ____________________ Date: ____________________

 

Steps to follow to a maintenance service:

• Fill in the above service request form and send to services@neverkikish.com and you should receive an approval response within 48hours of your request.

• In our approval email we will request you to proceed to book and pay for your service via our services page on the website.

• Go to our book a service page and select and checkout “our fee-based 45-minute service consultation”: a fee charging service and payment is required and how much you pay depends on the service/services requested/selected.

• During the consultation day, your requirements will be discussed.  This mandatory paid e-consultation will review your return and clarify expectations, and a SOR number generated.

• For your repair returns, wait for our written approval and Service Order Reference (SOR) number (this is also your authorisation number) before shipping your item— returns without a SOR number will be cancelled. We will provide a Service Order Confirmation (SOC), SOR number, return instructions, and address. Do not send items without written approval and a valid SOR number. (please include your SOR in your order notes).

• DDB - After-sales details brief: This will be sent to you after the call. It outlines what is most important to you for your request, established during your consultation call, outlining your vision for style, material, size, and other preferences. We reserve the right to ask any questions, as and when needed, to inform our service.

• Shipping and Delivery cost – You are responsible for tracked shipping and  insurance and any duties for sending the items to us and any costs for us to send the items back after the services has been completed.

• Inspection, Assessment, and Processing:  Upon receipt, the item will undergo a full quality control inspection, and the condition documented, and we will notify you before we implement any work agreed

(E). Fulfilling Orders or Services - Sharing Information with Third Parties

• To complete your order, we may share relevant information with third-party service providers—only the details needed for manufacturing, shipping, and delivering your order. All information is sent via encrypted channels to maintain security. (See below for our full - Privacy policy )

(F). Unable to fulfil an order

• If, for any reason, we are unable to fulfil your order, we will contact you to inform you of the situation. While we are not required to provide a reason in every case, there may be circumstances—such as extended lead times or manufacturing constraints—where we will explain the cause. In such instances, we may offer a suitable alternative product or service to meet your needs. If no alternative is available, we will issue a full refund for your order.

 

Never Kikish – Order Policy

Effective Date: 24 August 2024

Updated – 17 March 2026 – 18:00pm

Any questions regarding these Terms & Conditions, please contact us at:
Email: services@neverkikish.com