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We ship only within the United Kingdom, Northern Ireland, the Channel Islands (Jersey & Guernsey), Isle of Man, and Isle of Wight.

(I) Carrier - Delivery Partners

Our shipping is managed through our reliable logistics partner, DPD. Typically, all deliveries are handled by DPD and their affiliates, guaranteeing each shipment is signed for, tracked, and insured. In certain circumstances, an alternative courier such as UPS or FedEx may be utilized; you will be promptly notified should this occur.

Carrier - Delivery charges - Potential Rates

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(II) Key Conditions for our Shipping and Delivery ​

• UK  deliveries – England, Wales and Scotland

• International deliveries – Northern Ireland and Other Islands – Jersey, Guernsey, Isle of Man, Isle of Wight

• ​DPD Shipping and handling costs will be presented to you during checkout; however, these rates cannot be guaranteed.

• Please note that the listed charges do not include customs duties, local taxes, or clearance fees. Any such additional costs, not included in your payment to us, will be communicated directly by the courier once determined while your item is in transit. These must be settled by you, as the importer of record, prior to delivery.

• Delivery charges are calculated based on the total weight of your order, and will be provided alongside your  invoice in accordance with our process for Bespoke orders.

• All items are shipped via secure, tracked courier or recorded postal service.

• For all orders, If you are unavailable when the courier attempts to deliver, the courier will rearrange delivery & You will be notified via the contact information on record for your order  for this purpose.

• If your parcel shows as delivered on your parcel tracking link but you have not received it, please contact our Customer Care team immediately using our complaint process  (Claims raised before tracking confirmation cannot be accepted).

• Delivery Address Restrictions: For security, we only ship to the billing address provided at checkout. Orders with different shipping and billing addresses will be cancelled and refunded. We do not deliver to alternative locations such as workplaces, third parties, PO Boxes, APO/FPO addresses, or hotels. All orders must go to a verifiable residential or commercial address matching billing address.​

• We do not offer next-Day deliveries unless specifically arranged with us for a fee.

• We do not offer any drop-off or collections for postage or returns.

• Our phone and chat support lines and those of our Delivery partner's are also closed on UK bank holidays.

• Excluded Dates: Standard UK closures include New Year’s Day, Good Friday, Easter Monday, May Bank Holidays, Christmas Day, and Boxing Day. 

​(III) International deliveries –  Duties & Import charges or other local fees

Prices listed on our website or invoices do not include customs duties, import taxes, local taxes, tariffs, or brokerage fees. These charges are the exclusive responsibility of the buyer. Shipping costs will be determined and included in your invoice. Unless specifically agreed upon and stated otherwise, any quoted shipping charges do not cover customs duties, import taxes, local taxes, tariffs, brokerage fees, or any other fees imposed by the destination country. The payment of these charges remains solely the responsibility of the buyer/purchaser. If there is no prior payment arrangement for such charges, our designated international courier will contact you directly after shipment to arrange payment of any required customs duties, import taxes, tariffs, brokerage fees, or additional fees imposed by the destination country. These must be settled in full before delivery can be completed. Non-payment of these charges may result in non-delivery, with the parcel either returned or held at customs. For certain international shipments, it may be possible to prepay customs duties and import charges as part of your shipping agreement. Please inform us of any such requirements during your initial consultation so they can be reflected in your order confirmation invoice. Unless this has been expressly arranged, you remain responsible for any customs charges or import duties, which must be paid prior to receiving your shipment from the courier. For any help and support, or additional clarification, please contact us directly at services@neverkikish.com
(IV) No Refund - Unpaid Duties, import charges or other local fees

If an order is returned or cancelled due to unpaid customs duties, import charges or other local fees, the buyer forfeits any right to the order and forfeits a refund, and we reserves the right to withhold delivery, retain all payments for the order and associated shipping costs.
(V) Legal Responsibility of the Buyer

You (The buyer) is designated as the importer of record and bears sole responsibility for adherence to all import laws and regulations applicable in the destination country. We disclaim liability for any delays, losses, or expenses incurred due to customs clearance processes or refusal of delivery. Unless otherwise specified by us, the buyer or purchaser assumes full responsibility for all delivery-related costs, including return shipping, customs penalties, and re-importation fees.
(VI) Processing and Dispatch  - Delivery Timeframe

When estimating delivery times, please consider the order processing period, which includes payment authorization, payment verification, and address validation. Upon completion of processing and readiness for dispatch, you will receive a formal Order Confirmation via email. Please note that your delivery timeframe begins upon issuance of the Ready to Ship or Shipping notification.

Delivery times commence from the date you receive the Ready to Ship notification confirmation. After dispatch, deliveries are generally completed within 14 days any day of the week – Monday to Friday, and sometimes weekends -  Saturdays and Sundays,  excluding UK Bank Holidays), from the date of dispatch for certain parts of the UK – as bank holidays and weekends can affect shipment or delivery timescales.

(V) Shipping/Delivery Tracking details

To ensure transparency and efficiency, all customers are provided with tracking details upon dispatch. These tracking details allow buyers to monitor the progress of their deliveries in real-time. In case of any issues or delays, customers are encouraged to contact the courier service directly using the information provided in their dispatch email. For real-time updates on a specific shipment, you can use the Tracking details we provide to see your revised delivery window. Also, any information sought regarding service and delivery status can be obtained by visiting the third parties' sites – visit www.DPD.co.uk

(VI) Delivery Delays and Re-shipments

We are not responsible for delivery delays or lost shipments due to:

• Recipient unavailability at the time of delivery,

• Adverse weather conditions,

• Carrier-related delays or technical issues.

If an order is returned to us due to unsuccessful delivery attempts or incorrect shipping information, the customer will be liable for any duties and charges associated with the return, as well as the cost of re-shipping the item upon request. If the customer does not cover these costs, they will forfeit the order and all payments made for the order.

(VII) Shipping Security/insurance  - ID and Signature – will be required on Delivery

All purchases are insured by Never Kikish Ltd while in transit, up until the moment of delivery. A signature and valid photo identification from the named recipient will be required upon delivery. This ensures that the parcel is received by the intended customer. Once a delivery is signed for, all responsibility for the item transfers to the recipient. If you designate an alternative recipient (e.g. as a gift), you acknowledge and accept that a signature by the named recipient—or any individual at the delivery address—constitutes proof of delivery and fulfilment of the sales contract by Never Kikish Ltd. Ownership and responsibility for the goods transfer to the recipient at that point. Neither Never Kikish nor our shipping partners are not liable for lost shipments where tracking records confirm delivery has occurred. ​All deliveries must be signed for upon receipt. If no one is available at the delivery address, our courier will leave a notification card with instructions for redelivery.

(VIII) Non-Business Days

Please note that Bank Holidays, Saturdays, Sundays, and national holidays are not treated as working days for the purposes of delivery timescales.

(IX) Busy Periods

During peak seasons (such as Christmas and Easter), please allow additional time for your order to arrive.

(X) Contact us

We are available to assist at any stage to make your buying experience as smooth as possible. For any inquiries, please contact us via services@neverkikish.com