These terms governs all trading with Never Kikish Ltd (also referred to as Never Kikish or Ne\'er Kikish) – can be referred to as "We" , “Us”, “Our” - and the Buyer/Purchaser, can be referred to as "You", “Your”. 

These Terms set forth the terms and conditions under which you may use our website to order products and services as offered by us.

Headings in this document do not affect the Terms.

​1. Acceptance of Terms 

By accessing any portion of this website, you acknowledge and accept these Terms and Conditions. If you do not agree with any aspect of these Terms, please refrain from using the site. Further to this, when you access or utilize our website to place any order, you affirm that you have reviewed, understood, and consent to be governed by these Terms, as well as all associated conditions, policies, and notices outlined herein. These Terms are applicable to all users of our website, including browsers, vendors, customers, merchants, and content contributors.

We reserve the right to amend these Terms by publishing updates on our website. Continued use of the site constitutes acceptance of any revised Terms. All newly introduced products, services, features, or tools will be subject to these Terms. The latest version of the Terms is available at any time on this page. We may update, amend, or replace any portion of the Terms by posting modifications on our website. It is your responsibility to review this page periodically for any changes. Your continued access or use of the website following the publication of any amendments indicates acceptance of such revisions.

 

2. Website ownership, operations, offerings, access/liability and binding Terms, Force Majeure

This website is owned and operated by [Never Kikish Ltd]. Never Kikish Ltd (Trading as Never Kikish or Ne\'er Kikish) owns and operates the website www.neverkikish.com, which is hosted securely on the Wix platform – an online e-commerce platform host. Access to and use of the website is provided on an "as and when available" basis. We make no representations or warranties regarding the accessibility, usability, or error-free performance of the website. We are not liable for any interruptions to the access or availability of the website that are beyond our control. In the event of any such interruption, we will make reasonable efforts to resolve the issue, but we are under no obligation to do so.

Also, we will not be liable for any failure to perform its obligations under these Terms & Conditions to the extent that such failure is caused by circumstances beyond our reasonable control (Force Majeure). These circumstances may include, but are not limited to, the following:

• Act (s) or Accident (s) or Incident (s)

• Acts of God, explosions, floods, storms, lightning, fires, or other natural disasters.

• Global or national pandemics.

• Acts of terrorism, war, or the threat of war, military operations, or sabotage.

• Civil disturbances, riots, insurrection, or requisitioning by government or authorities.

• Strikes, lockouts, or other industrial actions or trade disputes (whether involving us, any of our employees or our approved third parties).

• Power failures or breakdowns of equipment or network services.

• material availability

• third-party suppliers

In circumstances where Force Majeure events occur, we will endeavour to mitigate impacts and resume operations as quickly as possible. However, customers should be aware that delays or disruptions may be unavoidable. Communication regarding such events will be provided whenever possible or feasible to do so. In such events, Never Kikish Ltd (Trading as Never Kikish or Ne\’er Kikish) will be relieved from its obligations under these Terms & Conditions.​

 

3. Age Limitations and Legal Use/Prohibited Uses

To access and use this website or to receive any services provided by Never Kikish Ltd, you must be at least 18 years of age or older. By using our site, you confirm that you are of the legal age and possess the necessary legal authority, rights, and freedom to enter into these Terms of Business. 
Entering into these terms constitutes a binding agreement, and you are solely responsible for your actions under this agreement. Any variation of these terms is only valid with our written consent.
You are strictly prohibited from using this website or receiving our services if you are below 18 years of age, and also if you are forbidden in your country or under any laws or regulations applicable to you.
By using our website, you agree to fully comply with all policies and terms outlined herein. You also agree not to misuse this website in any manner, nor to assist or enable others to misuse it.
Should any provision of these terms be found invalid or unenforceable, the remaining provisions shall continue to apply in full force.
You agree not to reproduce, sell, or exploit any part of our brand, product or service without our written permission.
You shall not utilise our products for any unlawful purposes or engage in any activities that violate applicable laws. Additionally, you must refrain from transmitting any malware, phishing, viruses, or harmful codes. Any violation of these Terms will result in the immediate cessation of services and possible legal action where identified.
You  are prohibited from using the site or its content: 
(a) for any unlawful purpose; 
(b) to solicit others to perform or participate in any unlawful acts; 
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; 
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 
(f) to submit false or misleading information; 
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; 
(h) to collect or track the personal information of others; 
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape; 
(j) for any obscene or immoral purpose; or 
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. 

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.​

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4. Material Limitations 

Please note that all our curated designs are produced from ethically sourced gold from Italy only. We do not offer or sell any items with precious stones such as diamonds, rubies, sapphires, emeralds, etc. Our products featuring stones are made with crystals or cubic zirconia, making them more affordable.

 

5. Accuracy and Updates of Information

Colour Accuracy Disclaimer
•    Please note that colour representation may vary depending on individual computer, tablet, or mobile screen resolutions. While we strive to present each item as accurately as possible through product photography, true colour may differ slightly from what you see online.
•    For a more reliable understanding of our colour palettes, we encourage customers to refer to our official Colour Guide, which offers a closer representation of tones and finishes under natural lighting.
•    We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Pricing Accuracy Disclaimer 
•    Our site, products or services may contain occasional errors, omissions or incomplete information regarding product descriptions, services, pricing, promotions, offers, shipping, transit times and availability. We reserve the right to correct any inaccuracies, update details, or cancel orders at any time without prior notice (including after an order has been placed). 

Specifications and Details disclaimer 
•    Specifications and details may change without notice, and product images are meant to depict models as accurately as possible, however despite our efforts, variations and occasional errors can occur, especially due to handmade aspects and changing information; we are not liable for these. 
•    Historical content may be included for reference and may not reflect current data, and we may modify site contents at any time without obligation to update.
•    We are not obligated to update website information unless as required by UK law. Updates or refresh dates do not guarantee that all information across the website is current. 

Craftsmanship disclaimer 
Most pieces in our collection are proudly handmade/handcrafted by Italian artisans, using age-old techniques passed down through generations. The manual process for producing such items means there can be subtle variations in finish, pattern, or texture are natural. These details are not considered defects, but rather a testament to the uniqueness of your item.
1.    Handmade/Handcrafted products involve production stages that are hand-mixed by our artisans using traditional pigment and techniques which varies across manufacturers and artisans. 
2.    As a result, slight tonal differences may occur between batches and across products, leading to items appearing marginally lighter or darker. 
3.    These colour shifts are a hallmark of hand-work and reflect the authentic, non-industrial nature of the process.

Important Note for Purchasing Sets of Items.
We cannot guarantee enamel or metal colour tone consistency between separate orders. We cannot offer exchanges or refunds based on tonal differences when items are not ordered together. Therefore, If you are purchasing items intended to match in colour (e.g., a ring, earrings, bracelet, and watch), we strongly recommend placing the order at the same time. This ensures that the enamel and metal tone are produced from the same colour batch, reducing the risk of noticeable variation.
By ordering a good or service with us, you have agreed that: 
•    You are responsible for reading the full item listing and policies before making a commitment to buy 
•    You are responsible for monitoring and checking for any changes to our site pertaining to your intended purchase or an existing order.
•    You accept and enter a legally binding contract to purchase an item or service by complete the check-out payment process.

contacting us at services@neverkikish.com

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6. Pricing Errors and Corrections 

Due to fluctuations in the price of gold, errors may occasionally occur that result in incorrect pricing of goods. We reserve the right to alter, modify, suspend, or terminate any offers made by our business or on our website, including adjusting prices at any time and for any reason without prior notice. If a pricing error is identified or an order is submitted at an incorrect price, we will, at our discretion, either contact you to confirm whether you wish to cancel the order or proceed at the correct price or inform you that the order has been cancelled. We are under no obligation and are not required to supply goods at the erroneous price. We further reserve the right to update, change, or amend any price-related information on the website as necessary should inadvertent errors arise. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or service. Additional information about pricing and sales tax is available on the payments page. “The fee for the services and any other charges you may incur in connection with your use of the service, such as any relevant taxes (ie. VAT) and/or possible transaction/handling fees, will be charged where applicable to your payment method when you order.

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7. Consultation Process

Our Clients engaging in a bespoke consultation will be asked a series of detailed questions to determine the desired style, materials, gemstones, design preferences, budget, timeline, and any personalisation requests. Clients are advised that we are modifying existing designs - based on items in our curated collections. Our consultations may take place via phone, video call, email, or in-person where applicable, and any design decisions or preferences should be clearly communicated in writing .

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8. Materials & Design Preferences

We will retain your information for a reasonable period or as long as the current law requires. After this period, your personal information will be deleted from our system

The client is responsible for confirming preferences related to metal type, gemstone selection (including cut, colour, and source), and any specific engravings or symbolic details.

While we endeavour to accommodate client requests, we reserve the right to decline design elements that are not feasible, safe, or suitable for any proposed piece in an order.

Size and Fit
Clients are responsible for providing accurate sizing information (e.g., ring size, necklace length, wrist measurement). Never Kikish Ltd will not be liable for sizing inaccuracies unless the error is due to our own measurement process or advice. Resizing services may be offered at an additional cost, subject to material and design constraints.

Design Approval
“A bespoke order approval” will be required prior to production. Any changes after approval may result in cancellation or incur additional charges or affect delivery timelines. Upon sending us your approval, you are deemed to have accepted all aspects of the design, including material choice, gemstone selection, and personalisation.

Ownership of Designs
All bespoke designs, sketches, digital renderings, and creative concepts remain the intellectual property of Never Kikish Ltd unless otherwise agreed in writing. Designs may not be reproduced or shared without express permission.

 

9. Allergies & Sensitivities

You (Buyer) are responsible to inform Never Kikish Ltd of any known allergies or sensitivities to specific metals or materials during the consultation. Never Kikish Ltd will not be liable for any allergic reactions that occur where this information was not disclosed in advance. It is important to declare any allergies or sensitivities through questionnaire we send you, during your e-consultation and alternatively you can also email us at services@neverkikish.com

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10. Care Guides 

Care instructions are included with each shipment. We do not accept liability for damage resulting from improper care, cleaning, or handling after delivery.  

 

11. Dissatisfaction and Subjective Design Preferences

Once You (the buyer) approve a bespoke design in writing and payment is made, Never Kikish Ltd is not responsible for any dissatisfaction due to personal preference once production has started or delivery is made. Clients must review and confirm all design details—including materials, gemstones, and customisation—before approval. Any changes or concerns should be addressed beforehand, as later modifications may be impossible, require extra fees, or delay delivery.

 

12. Hallmarks 

Our hallmarking policy ensures that all jewellery and watches sold by us meets the most stringent quality and authenticity standards for selling gold jewellery, which is a mandatory requirement in the UK. Each piece is stamped with the official hallmarks indicating its metal purity and origin. These marks are applied in compliance with applicable laws and regulations, providing assurance to customers about the value and integrity of their purchase. Grading reports are provided with every piece, and the timescales are considered in the production lead times for all orders. The associated costs and fees are included in the pricing of the item. Items that fail to meet hallmarking standards will not be offered for sale. For any questions regarding hallmarking, contact services@neverkikish.com

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13. Engraving 

Engraving - Scope of Service

This policy governs the terms under which Never Kikish or any of our Third-party service providers provide custom engraving services on jewellery or watch items, whether sold by us or supplied by the customer.

• We reserve the right to decline engraving on any item that we determine to be unsuitable due to material, shape, size, damage, or any other reason.

• We can only accept to engrave new orders, as we cannot determine the state and condition of jewellery not purchased from us – we cannot accept for engraving any jewellery not purchased from or supplied by Never Kikish as we cannot account for pre-existing defects or weaknesses in the jewellery, including but not limited to cracks, brittleness.

• Also, we cannot accept for engraving any items sent to us for resizing, repairs or cleaning, or maintenance service items

• We cannot accept jewellery older than 6 months for engraving services.

Engraving - Content Requirements

By submitting a request for engraving, you confirm that:

• The content is not unlawful, defamatory, obscene, or infringing on any intellectual property rights.

• You have the full legal right and authority to request the engraving of any names, dates, logos, or phrases submitted.

• We reserve the right to refuse engraving requests for any reason, including offensive, discriminatory, or inappropriate content.

Engraving - Proofing and Errors

• You are responsible for verifying the spelling, grammar, symbols, or design you provide before final confirmation.

• Once engraving is completed, it cannot be altered, reversed, or refunded unless the error was due to our fault.

• We will not be liable for errors arising from customer-provided specifications.

Engraving - Design Limitations

• All engravings are subject to word count and technical limitations based on the item’s size, material, and engraving method.

• A digital or written proof may be provided upon request; however, final engraving may differ slightly in size or positioning due to material constraints.

Engraving - Turnaround Time

• Standard turnaround time will be communicated, but this may vary based on volume, item complexity, or other factors.

• Expedited services may be available upon request, subject to additional charges, where possible this will be communicated.

Engraving - Pricing and Payment

• Engraving charges are based on character count, complexity, and item material, and are disclosed before commencement.

• Full payment must be made before engraving begins.

• For any order with engraving, the pricing will be confirmed and billed separately.

Engraving - Liability and Damages

• We are only responsible for any damage caused during the engraving process due to gross negligence or wilful misconduct.

• Our liability, if any, is strictly limited to the cost of engraving services provided and does not cover the intrinsic or resale value of the item.

Engraving - Returns and Refunds

• All sales of engraved items are final - items engraved are non-returnable, non-exchangeable, and non-refundable as they are made to order

• Engraved items are non-returnable and non-refundable unless the engraving error is attributable solely to our actions.

• If we accept return or repair due to such an error, our liability will be limited to repair and re-engraving, and not a replacement, and only if we supplied the item.

• We will first attempt to repair and re-engrave, and where not possible, we will offer a refund of the engraving fee, in this case. This is the only exception to a refund.

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14. Availability, exclusivity and limitations

• We reserve the right to refuse a product or service at any time.

• We reserve the right to remove any of our products  or services for indefinite periods of time or cancel the service at any time, without notice to you.

• All orders placed through our website are subject to acceptance by us.

• Title of goods or services does not pass to the buyer until the goods or services are paid for in line with the stipulations of our terms and conditions  

• Also, any deviations from the processes stipulated in policies – will result in us not accepting your order and/or not fulfilling your order. 

• The automated email confirming receipt of the order does not constitute acceptance of the order by Never Kikish - Never Kikish Ltd.

• Payments for our products and/or services are available exclusively through our website or via our trusted and approved third party payment providers – which are also linked to our website.

• We reserve the right, to limit the sale of our products or services to any individual, geographic region, or jurisdiction.

• We reserve the right to limit the quantities of any products or services offered. All product descriptions and pricing are subject to change at any time, without prior notice, and at our sole discretion.

• We reserve the right to discontinue any product or service at any time.

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15. Retention of right to change offering

• We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.​

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16. Orders Policy

Jewellery and Watches [How to Place Your Order]

This policy applies to purchases made from [Never Kikish] and complies fully with UK consumer law. Orders are governed by Never Kikish Ltd full store policy and Terms and Conditions.

(A). Ready-to-Ship items & Pre-Order Items Selection: Add your chosen items to the basket and checkout.

• Confirmation: You will receive an "Order Received" email immediately. A second "Order Confirmation" email will be sent once we have reviewed commission details or verified stock for ready-to-ship items.

• Payment: Full payment is required at checkout via WIX payments, accepting most major cards. Alternatively, orders equal to or under £3000 can use PayPal or PayPal Pay in 3.  For high-value bespoke commissions, we may offer a staged payment plan at our discretion.

(B). Bespoke/Personalised/Custom-made Orders - Ordering Guide

• Every custom jewellery or watch order starts with our required E-consultation. Start your order by booking an E-consultation, no  bespoke order is processed without it.

• Go to the services page, select - The Order Service (TOS): This is the service/e-consult to book to place your - Bespoke/Personalised/Custom Orders. This service has 3 tiers – select the correct option at checkout

  • Basic (to order one item)

  • Bulk (to order more than one set);

  • Extra (to order a set)

• If you do not book and pay for the correct tier, we will only provide the selected nominal service and reserve the right to decline unpaid extras

• The TOS services page will display UTD pricing for each of our order service tier. The TOS consultation fee is non-refundable, but it will be applied to your order if you proceed; otherwise, the fee is forfeited

• Complete the questionnaire before checkout -  provide all required personalisation details.

• The E-consultation ensures we understand your vision, advise on materials and design, and provide a Design Details Brief (DDB) and call transcript afterward. We reserve the right to ask any questions, as and when needed, to inform our service.

• DDB includes images or mock-ups agreed, summarises your preferences for style, material, size, and other details, estimated/agreed timescales and payment options discussed and your “Bespoke order approval form” for you to confirm approval.

• After consultation, a DDB is sent to you for you to confirm your approval – which must be approved and sent back to us – without which the order cannot proceed.

• Once your approval has been received, a 70% non-refundable deposit is required to begin production.  You will receive an order invoice detailing costs, requesting your initial payment. The DDB/Invoice number is your payment reference and order number. Please note:  You will receive confirmation of your payment within 3-5 business days (10-12 business days for international orders) of your payment. This order confirmation signifies the acceptance of your order by Never Kikish Ltd (trading as Never Kikish or Ne\'er Kikish). Work on the jewellery and/or watch begins when the initial deposit payment is received.

• The agreed timescale for your order starts only after Never Kikish Ltd has received this initial payment.

• We'll keep you updated throughout production via email, calls, and WhatsApp.

• When your order is ready, you'll be notified through the same channels.

• The final 30% must be paid upon notification; use your DDB/Invoice number as the payment reference.

• After final payment, you'll receive shipping confirmation and tracking details.

• Custom orders are not eligible for returns or refunds; payments are non-refundable and items are non-returnable. Any delays in submission of the DDB with the Bespoke order approval form or late payments may result in price adjustments to reflect current gold rates, or possible cancellation and forfeiture of amounts paid for e-consultation or initial deposits.

• Additional services for any products ordered can be booked online - please visit our website for more details: https://www.neverkikish.com/book-services-e-consult

Please note bespoke or personalised orders cannot be cancelled or refunded - we will require your confirmation that you understand this to process your order, we will email you the approval form below to approve and send back to us, without which we will not process your order.

Bespoke Order Approval Form

Subject: ACTION REQUIRED: Final Design Approval for Your Bespoke Order [insert Order Number]

Dear [Customer Name],

I am delighted to share the final design details for your handmade [Item Name]. Please review the personalisation specifications below carefully:

• Materials: [e.g., Gold type – White, yellow or Rose /Carat – 18K or 21k]

• Gemstone: [e.g., 5mm White Cubic Zirconia….etc.]

• Accents or Engraving : [e.g., Accents & colour:….xxxx; Engraving: "A & J 2024"]

• Sizing: [e.g., UK Size M]

• Estimated Lead Time: [e.g. [X] weeks from today]

Important Legal Notice:
As this is a bespoke, made-to-order commission tailored to your specifications, please note that once you provide approval, you waive the statutory 14-day right to cancel under the Consumer Contracts Regulations. This item will be non-refundable unless it is found to be faulty.

Please reply to this email with the words "I APPROVE" to begin production.

(C). Lead Times & Timescales

• Ready-to-Ship items: Items currently in stock will be dispatched within [14] working days of order confirmation

• Pre-Order (Made to order) items: Items that are on pre-order are made to order, as they are made to order typically require a production lead time of [4-8] weeks 

• Bespoke/Personalised/Custom-made items: Items made to your specific order requirements (e.g., custom engravings, specific gemstones, or unique sizing outside our standard range) typically require a production lead time of [6-12] weeks. We will provide a more precise estimated dispatch date upon order approval.

• General Lead times  for our orders and maintenance:

Due to handcrafted and/or handmade nature of our products, production times can take about 8–12 weeks (up to 3 months), dependent on the design, timescales will be communicated for all orders on your invoice sent, proceeding with payment means that you agree to the timescales specified. You will receive an email with tracking information once your order has been dispatched.

(D). Maintenance Services - Order process [How To Book a Fee based - The Maintenance Service “Service “resize, repair, clean, engrave or style”]

This is our payable maintenance service consultation to “resize, repair, clean, engrave or style”.

Service request Form

DDB/Invoice number or Order Number: ____________________
Date of Purchase: ____________________
Address: [Your Shipping Address]___________________
**Address must be same address we used for shipping for security/traceability**
Email: [Your Email Address]___________________
Phone number: [Your contact number]___________________

• Service required : ___________________
  [Please describe  in details e.g., “resize, repair, clean , engrave or style” ]. Please note – the services are chargeable and price will be confirmed at E-consultation

• Photo Evidence:
  [Please attach 4-6 clear, high-resolution photos of the items on all sides and showing the overall condition of the piece].  Please note - We must receive photographic evidence of original purchase paperwork – evidencing the item was purchased from us for us to consider accepting a service.

• Care History:
  [To help us assess your request has the item been exposed to chemicals, perfumes, or physical impact (e.g., dropped)?]

Declaration:
I confirm that the item has been cared for according to the Jewellery Care Guide provided and cost for the service will be paid by me.

Signed: ____________________ Date: ____________________

 

Processing notes (This will be filled during an e-consultation – with the agreed outcome): ____________________

 

Signed: ____________________ Date: ____________________

 

Steps to follow to a maintenance service:

• Fill in the above service request form and send to services@neverkikish.com and you should receive an approval response within 48hours of your request.

• In our approval email we will request you to proceed to book and pay for your service via our services page on the website.

• Go to our book a service page and select and checkout “our fee-based 45-minute service consultation”: a fee charging service and payment is required and how much you pay depends on the service/services requested/selected.

• During the consultation day, your requirements will be discussed.  This mandatory paid e-consultation will review your return and clarify expectations, and a SOR number generated.

• For your repair returns, wait for our written approval and Service Order Reference (SOR) number (this is also your authorisation number) before shipping your item— returns without a SOR number will be cancelled. We will provide a Service Order Confirmation (SOC), SOR number, return instructions, and address. Do not send items without written approval and a valid SOR number. (please include your SOR in your order notes).

• DDB - After-sales details brief: This will be sent to you after the call. It outlines what is most important to you for your request, established during your consultation call, outlining your vision for style, material, size, and other preferences. We reserve the right to ask any questions, as and when needed, to inform our service.

• Shipping and Delivery cost – You are responsible for tracked shipping and  insurance and any duties for sending the items to us and any costs for us to send the items back after the services has been completed.

• Inspection, Assessment, and Processing:  Upon receipt, the item will undergo a full quality control inspection, and the condition documented, and we will notify you before we implement any work agreed

(E). Fulfilling Orders or Services - Sharing Information with Third Parties

• To complete your order, we may share relevant information with third-party service providers—only the details needed for manufacturing, shipping, and delivering your order. All information is sent via encrypted channels to maintain security. (See below for our full - Privacy policy )

(F). Unable to fulfil an order

• If, for any reason, we are unable to fulfil your order, we will contact you to inform you of the situation. While we are not required to provide a reason in every case, there may be circumstances—such as extended lead times or manufacturing constraints—where we will explain the cause. In such instances, we may offer a suitable alternative product or service to meet your needs. If no alternative is available, we will issue a full refund for your order.

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17. Returns, Refund and Exchange Policy

(A). Your Right to Cancel ("Cooling-Off Period" or “Change of Mind”) 

• Ready-to-Ship Items: Under the Consumer Contracts Regulations, you have a legal right to change your mind and cancel your order for any reason.

  • Notification of order cancellation: You must inform us of your decision to cancel within 14 days of receiving your items.

  • Returns: Do not return any items until you have received a written email confirmation from us, which will include the returns shipping address. After receiving our confirmation, for UK orders you have 14 days to send the item back (We allow 21days for international orders).

  • Exclusions: The returns must remain in its original state—untouched tags, seals, packaging, and documents—and be exactly as it was when sent to you. If your returns have been tampered with or used, we reserve the right to reject the return. We may also choose to accept returns that have been damaged, opened, tampered with, or used at our discretion, but deductions may be made from your refund for any loss in value for such a return.

  • Exclusions: This "Cooling-Off Period" or "Change Of Mind" right does not apply to earrings (for hygiene reasons) if the hygiene seal is broken. There will be no refunds.

• Bespoke/Personalised/Custom-made Items : Per UK law, the 14-day cooling-off period does not apply to goods that are personalised or made to your unique specifications. Once a bespoke commission has been approved and production has started, it cannot be cancelled or returned unless it is faulty/fault proven. This policy does not affect your statutory rights under UK consumer law.

(B). Order Cancellation process [For orders withing Cooling off period – 14 days from date of order only]

To cancel an order made within the “cooling off period” – please email services@neverkikish.com using standard collection form template below:

Notification of Order Cancellation Form

For Ready-to-Ship items only (as per the cooling-off period).

To: [Your Business Name]
Address: [Your Shipping Address]
Email: [Your Email Address]
Phone number: [Your contact number]

I/We [] hereby give notice that I/We [] cancel my/our [*] contract of sale of the following goods:

• Order Number: ____________________

• Ordered on [] / Received on []: ____________________

• Name of Consumer(s): ____________________

• Address of Consumer(s): ____________________

Signature of Consumer(s): ____________________ (only if this form is notified on paper)
Date: ____________________

[*] Delete as appropriate.

Important Conditions of Approved Cancellation and any related Returns

• Items must be returned if it has been dispatched and in same condition as they were sent.

• We will inspect items returned.

• If the item has been used, we reserve the right to return the item back to sender or reduce your refund to reflect any loss in value.

• You (Buyer) are responsible for return postage and insurance costs unless the item is faulty, damaged or incorrect.

• Returned items must be sent back within 14 days for UK orders (or 21days for international orders) of the written confirmation of the returns shipping address from us - which we will send after a “notification of order cancellation” is sent to us using the form above.

• Unless otherwise stated in writing, the customer is responsible for shipping, insurance, and customs duties related to these returns for cancellations.

• All returns must be sent to us securely packaged and dispatched using tracked and insured postage to the returns address confirmed by our team.

• Please retain and send to by email the proof of posting/ tracking number and details of courier.

• Alternatively, we can provide tracked and insured returns postage for a fee – contact us to discuss this option – via services@neverkikish.com

• If the item are to be returned they must not have been worn or used and original tags, seals and packaging must be intact  - as was sent ; we reserve the right to decline any return that does not meet this requirement or we may within our own discretion chose to offer a partial refund to reflect any loss in value.

• Shipping and delivery of rejected items are subject to the terms outlined in our Shipping Policy and Delivery Policy.

(C). Refunds – Cancelled or Returned Items

• For only Ready-to-ship/Pre-order items - we will issue your refund within 14 days of receiving the returned item

• Refunds will be done to the original payment method.

• If you cancel an order within 14days of an order, you’ll get a refund including standard delivery; cancellations after dispatch exclude shipping costs, sales tax, duties, local fees, levies, duties, or customs charges from the refund

• Order cancellations after 14 days - refund will not include the cost delivery shipping costs, sales tax, duties, local fees, levies, duties, or customs charges from the refund, after we receive your returned item.

• Bespoke/Personalised/Custom-made order:  These are not eligible for returns and therefore we do not accept returns, and do not offer refunds, nor provide exchanges.

• Hygiene products- Earrings (with broken seals):  we do not accept returns, offer refunds, nor provide exchanges under standard circumstances.

• All our payments for booked services served are non-refundable - No refund on all purchases made for Services, we are committed to upholding the quality of your experience. This policy does not affect your statutory rights under UK consumer law.

• E-consultation cost is also a service served and this is also non-refundable, however this cost can also be put toward cost of an order. This policy does not affect your statutory rights under UK consumer law.

(D). Faulty, Damaged, or Incorrect Goods

Items excluded from Change-of-Mind Returns: The right to cancel does not apply to:

• Bespoke/Personalised/Custom-made Orders items

• Hygiene products like earrings, are not suitable for return once the seal is broken 

These exclusions do not affect your rights if an item is faulty or misdescribed.

Regardless of whether an item is ready-to-ship or bespoke, you are protected by the Consumer Rights Act 2015. All jewellery must be of satisfactory quality, fit for purpose, and as described. 

• Short-Term Right to Reject (30 Days): If your item is faulty, damaged or not as described, you can reject it for a full refund within 30 days of receiving it.

• Repair or Replacement (Up to 6 Months): After 30 days, if a fault develops, you are entitled to a repair or replacement. If a repair is unsuccessful, you may then request a refund or price reduction.

• Return Costs: If an item is found to be faulty, damaged or not as described, we will cover the reasonable costs of return postage. 

Please use the form template below to notify us of any fault:

Faulty Product Claim Form

DDB/Invoice number or Order Number: ____________________
Date of Purchase: ____________________
Address: [Your Shipping Address]___________________
**Address must be same address we used for shipping for security/traceability**
Email: [Your Email Address]___________________
Phone number: [Your contact number]___________________

Date Fault Discovered: ____________________

1. Description of the fault & activity when fault was noticed:
[Please describe the issue in detail, and the activity involved when the issue occurred e.g., "Clasp will not close," "Stone has come loose," "Solder joint has failed."] [was spraying, or physical impact (e.g., dropped, cleaning with  liquid, washing, laundry, shower/bath/ swim)?

2. Photo Evidence:
[Please attach 4-6 clear, high-resolution photos of the items on all sides and showing clearly the fault and the overall condition of the piece].  Pictures must also include photographic evidence of the defect or damage, showing original packaging, paperwork and tags.

3. Product History:
[has the item undergone any work by us or any third parties – such as resizing, , polishing,  engraving etc. ]

4. Desired Resolution:

• Fix - Repair (Free of charge if fault is confirmed)

• Resize  (Free of charge if fault is confirmed)

• Replacement (Subject to stock/material availability)

• Refund (Only available within first 30 days of receipt)

Declaration:
I confirm that the item has been cared for according to the Jewellery Care Guide provided and the fault is not a result of accidental damage or misuse.

Signed: ____________________ Date: ____________________

 

Processing notes (This will be filled during an e-consultation – with the agreed outcome): ____________________

 

Signed: ____________________ Date: ____________________

(E). How to “Return”  a  Faulty, Damaged, or Incorrect Product -  for a Free  - The Maintenance Service “resize, repair, clean , engrave or style” or a Refund

In the rare event that an item arrives damaged, faulty or incorrect Goods.

• Fill out the Faulty products Claim Form 

• Book our free  45-minute service consultation : This can be booked  via our Services page under “Free -  The Maintenance service”  option – this service is free/complimentary.

• During the consultation your requirements will be discussed.  This mandatory paid e-consultation will review your return and clarify expectations, and a  SOR number generated .

• For your repair returns, wait for our written approval and Service Order Reference (SOR) number before shipping your item— returns without a SOR number will be cancelled. We will provide a Service Order Confirmation (SOC), SOR number, return instructions, and address. Do not send items without written approval and a valid SOR number. (please include your SOR in your order notes).

• DDB - After-sales details brief: This will be sent to you after the call. It outlines what is most important to you for your request, established during your consultation call, outlining your vision for style, material, size, and other preferences. We reserve the right to ask any questions, as and when needed, to inform our service.

• Complimentary Shipping and Insurance for Complimentary Repair returns: We will provide you with an insured and trackable shipping label.  The complimentary return shipments must be securely packaged and sent via the Courier details and to the address we have confirmed. Alternative shipping methods will not be accepted.

• Inspection, Assessment, and Processing:  Upon receipt, the item will undergo a full quality control inspection, and the condition documented, and we will notify you before we implement any work agreed towards either for a Free  fix, resize, clean, repair, maintain or styling.

• Refunds for  Faulty, Damaged, or Incorrect goods – where a refund has been requested – we will issue your refund within 14 days of receiving the returned item. Refunds will be done to the original payment method.

(F). Mandatory Conditions for  Faulty, Damaged, or Incorrect Goods

• We do not accept unauthorised service orders

• We only  carry out maintenance on products purchased from us (this will be verified before accepting any maintenance order)

• If the item are to be returned they must not have been worn or used and original tags, seals and packaging must be intact  - as was sent ; we reserve the right to decline any return that does not meet this requirement or we may within our own discretion chose to offer a partial refund to reflect any loss in value.

• Shipping Costs :While Never Kikish will cover the cost of shipping and delivering a repaired or replacement item back to you, the customer is responsible for any shipping, handling, custom duties and insurance costs associated with sending the original item to us for inspection.

• Complimentary Returns (All returns shipping expenses paid): We provide insured, trackable shipping labels for complimentary return shipments – will be covered by us for valid. All returns must be securely packaged and dispatched using the designated courier and address confirmed by our team. Please note that alternative shipping methods will not be accepted.

• Inspection, Assessment, and Processing: Upon receipt, returned items undergo a comprehensive quality control inspection and condition assessment. We will notify you prior to commencing any agreed-upon work. If the item's condition differs from the declared notification in the Fault Good Claim form, we reserve the right to cancel your request and return the item without service. Alternatively, we may discuss proceeding with the repair at an additional cost and notify you of any extra time required before starting the work.

(G). Return of Rejected Returns

• Items not meeting our return criteria (e.g., signs of use/wear, not in original condition, or returned without approval) will be sent back to the sender at the confirmed address on the SOR. This address cannot be changed post-issuance for security reasons. The customer covers return shipping, insurance, and customs duties unless stated otherwise in writing.

• Items will be shipped back to the sender's order address which will be matching details on the DDB and Faulty Good claim form. For security and insurance reasons, this address cannot be modified .

• Shipping and delivery of rejected items are subject to the terms outlined in our Shipping Policy and Delivery Policy.

(H).  General Mandatory conditions  - All Returns

These are the important conditions to be met for all returns to us:

• All Store policy terms must be adhered to

• We do not accept unauthorised returns- Any item returned without prior approval or an issued SOR number will be rejected and returned to the sender at the sender’s expense.

• We do not accept unauthorised service orders - Any item sent without prior approval or an issued SOR number will be rejected and returned to the sender at their expense.

• Any item returned without prior approval or an issued SOR number will be rejected and returned to the sender at their expense.

• All communication regarding return requests must include your SOR number and full contact information.

• Items being returned due to cancellation, damage or faulty must be returned in their original packaging and include all accompanying documentation, tags, and the assigned SOR number.

• For security reasons, once your SOR confirmation is issued, the return address cannot be changed after your items have been dispatched. The same applies to the address provided in your SOR confirmation or DDB-Aftersales details brief; it remains final after dispatch. All returned items will be sent to the original order address, which must match the details found on both the DDB and the Faulty Goods claim form. Security and insurance policies prohibit any modifications to this address.

• All communication regarding service requests must include your SOR number and full contact information.

• Repairs will be quoted on a case-by-case basis. We will provide an estimate before any work begins

• The customer is responsible for all shipping  handling and custom duties and taxes unless, otherwise stated by us.

• Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to sender’s address confirmed on the SOR .

• It can take up to 14 days for us to process your return.

• We only accept to service “only for items” that have been bought from us. We must receive photographic evidence of original purchase paperwork – evidencing the item was purchased from us for us to consider accepting a service. We reserve the right to reject any request without this.

(I). No Exchanges/No Order Changes

• No changes can be made to an order after an order has been placed. In this case you would have to cancel and re-order [Please note  - such cancellations, returns or refund will be regarded as  Cancelled order and thus are subject to the terms stipulated in in the following sections – “3. Your Right to Cancel ("Cooling-Off Period" or “Change of Mind”)// “4. How to Cancel”// “5. Returns After Notified Cancellation”// 6. Refunds for Cancelled Orders]

• We do not offer exchanges for any items. This policy does not affect your statutory rights under UK consumer law.

Why? As  our products are handcrafted or handmade –  we cannot guarantee that a replacement item or alternative size will be in stock or available for immediate dispatch.

1. "Return & Re-order" Process (Ready-to-Ship Items)
   If you have purchased a Ready-to-Ship item or Pre-Order  item and would prefer a different style or size:

   • Please follow our Returns Procedure detailed in section 4 above to send the original, unworn item back to us within 14 days of receipt for UK orders  (or within 21 days of receipt for international orders) for a refund.

   • You may then place a new, separate order for the alternative item at your convenience.

2. Bespoke & Commissioned Items
   Items made to your specific requirements (including custom sizes, engravings, or unique designs) are final sale and are not eligible for return or exchange unless they are found to be faulty.

3. Faulty Goods
   If your item is faulty, please refer to our Faulty Goods Policy. In the case of a confirmed manufacturing defect, we will prioritise a repair or replacement of the original design over a refund or exchange for a different product.

(J). Service Bookings - Returns, Refunds, and Exchanges

• We do not offer returns, refunds, or exchanges for any service bookings – cancelled late, carried out or completed.

• This policy does not affect your statutory rights under UK consumer law.

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19. Shipping and Delivery

We ship only within the United Kingdom, Northern Ireland, the Channel Islands (Jersey & Guernsey), Isle of Man, and Isle of Wight.

(I) Carrier - Delivery Partners

Our shipping is managed through our reliable logistics partner, DPD. Typically, all deliveries are handled by DPD and their affiliates, guaranteeing each shipment is signed for, tracked, and insured. In certain circumstances, an alternative courier such as UPS or FedEx may be utilized; you will be promptly notified should this occur.

Carrier - Delivery charges - Potential Rates

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(II) Key Conditions for our Shipping and Delivery ​

• UK  deliveries – England, Wales and Scotland

• International deliveries – Northern Ireland and Other Islands – Jersey, Guernsey, Isle of Man, Isle of Wight

• ​DPD Shipping and handling costs will be presented to you during checkout; however, these rates cannot be guaranteed.

• Please note that the listed charges do not include customs duties, local taxes, or clearance fees. Any such additional costs, not included in your payment to us, will be communicated directly by the courier once determined while your item is in transit. These must be settled by you, as the importer of record, prior to delivery.

• Delivery charges are calculated based on the total weight of your order, and will be provided alongside your  invoice in accordance with our process for Bespoke orders.

• All items are shipped via secure, tracked courier or recorded postal service.

• For all orders, If you are unavailable when the courier attempts to deliver, the courier will rearrange delivery & You will be notified via the contact information on record for your order  for this purpose.

• If your parcel shows as delivered on your parcel tracking link but you have not received it, please contact our Customer Care team immediately using our complaint process  (Claims raised before tracking confirmation cannot be accepted).

• Delivery Address Restrictions: For security, we only ship to the billing address provided at checkout. Orders with different shipping and billing addresses will be cancelled and refunded. We do not deliver to alternative locations such as workplaces, third parties, PO Boxes, APO/FPO addresses, or hotels. All orders must go to a verifiable residential or commercial address matching billing address.​

• We do not offer next-Day deliveries unless specifically arranged with us for a fee.

• We do not offer any drop-off or collections for postage or returns.

• Our phone and chat support lines and those of our Delivery partner's are also closed on UK bank holidays.

• Excluded Dates: Standard UK closures include New Year’s Day, Good Friday, Easter Monday, May Bank Holidays, Christmas Day, and Boxing Day. 

​(III) International deliveries –  Duties & Import charges or other local fees

Prices listed on our website or invoices do not include customs duties, import taxes, local taxes, tariffs, or brokerage fees. These charges are the exclusive responsibility of the buyer. Shipping costs will be determined and included in your invoice. Unless specifically agreed upon and stated otherwise, any quoted shipping charges do not cover customs duties, import taxes, local taxes, tariffs, brokerage fees, or any other fees imposed by the destination country. The payment of these charges remains solely the responsibility of the buyer/purchaser. If there is no prior payment arrangement for such charges, our designated international courier will contact you directly after shipment to arrange payment of any required customs duties, import taxes, tariffs, brokerage fees, or additional fees imposed by the destination country. These must be settled in full before delivery can be completed. Non-payment of these charges may result in non-delivery, with the parcel either returned or held at customs. For certain international shipments, it may be possible to prepay customs duties and import charges as part of your shipping agreement. Please inform us of any such requirements during your initial consultation so they can be reflected in your order confirmation invoice. Unless this has been expressly arranged, you remain responsible for any customs charges or import duties, which must be paid prior to receiving your shipment from the courier. For any help and support, or additional clarification, please contact us directly at services@neverkikish.com
(IV) No Refund - Unpaid Duties, import charges or other local fees

If an order is returned or cancelled due to unpaid customs duties, import charges or other local fees, the buyer forfeits any right to the order and forfeits a refund, and we reserves the right to withhold delivery, retain all payments for the order and associated shipping costs.
(V) Legal Responsibility of the Buyer

You (The buyer) is designated as the importer of record and bears sole responsibility for adherence to all import laws and regulations applicable in the destination country. We disclaim liability for any delays, losses, or expenses incurred due to customs clearance processes or refusal of delivery. Unless otherwise specified by us, the buyer or purchaser assumes full responsibility for all delivery-related costs, including return shipping, customs penalties, and re-importation fees.
(VI) Processing and Dispatch  - Delivery Timeframe

When estimating delivery times, please consider the order processing period, which includes payment authorization, payment verification, and address validation. Upon completion of processing and readiness for dispatch, you will receive a formal Order Confirmation via email. Please note that your delivery timeframe begins upon issuance of the Ready to Ship or Shipping notification.

Delivery times commence from the date you receive the Ready to Ship notification confirmation. After dispatch, deliveries are generally completed within 14 days any day of the week – Monday to Friday, and sometimes weekends -  Saturdays and Sundays,  excluding UK Bank Holidays), from the date of dispatch for certain parts of the UK – as bank holidays and weekends can affect shipment or delivery timescales.

(V) Shipping/Delivery Tracking details

To ensure transparency and efficiency, all customers are provided with tracking details upon dispatch. These tracking details allow buyers to monitor the progress of their deliveries in real-time. In case of any issues or delays, customers are encouraged to contact the courier service directly using the information provided in their dispatch email. For real-time updates on a specific shipment, you can use the Tracking details we provide to see your revised delivery window. Also, any information sought regarding service and delivery status can be obtained by visiting the third parties' sites – visit www.DPD.co.uk

(VI) Delivery Delays and Re-shipments

We are not responsible for delivery delays or lost shipments due to:

• Recipient unavailability at the time of delivery,

• Adverse weather conditions,

• Carrier-related delays or technical issues.

If an order is returned to us due to unsuccessful delivery attempts or incorrect shipping information, the customer will be liable for any duties and charges associated with the return, as well as the cost of re-shipping the item upon request. If the customer does not cover these costs, they will forfeit the order and all payments made for the order.

(VII) Shipping Security/insurance  - ID and Signature – will be required on Delivery

All purchases are insured by Never Kikish Ltd while in transit, up until the moment of delivery. A signature and valid photo identification from the named recipient will be required upon delivery. This ensures that the parcel is received by the intended customer. Once a delivery is signed for, all responsibility for the item transfers to the recipient. If you designate an alternative recipient (e.g. as a gift), you acknowledge and accept that a signature by the named recipient—or any individual at the delivery address—constitutes proof of delivery and fulfilment of the sales contract by Never Kikish Ltd. Ownership and responsibility for the goods transfer to the recipient at that point. Neither Never Kikish nor our shipping partners are not liable for lost shipments where tracking records confirm delivery has occurred. ​All deliveries must be signed for upon receipt. If no one is available at the delivery address, our courier will leave a notification card with instructions for redelivery.

(VIII) Non-Business Days

Please note that Bank Holidays, Saturdays, Sundays, and national holidays are not treated as working days for the purposes of delivery timescales.

(IX) Busy Periods

During peak seasons (such as Christmas and Easter), please allow additional time for your order to arrive.

(X) Contact us

We are available to assist at any stage to make your buying experience as smooth as possible. For any inquiries, please contact us via services@neverkikish.com​​​​​​​​​​​​​